What's the deal with Epic Games Store refunds?

UPDATE: Epic has now streamlined its manual refund process to make life easier for customers.

An Epic employee has stated on Reddit that the company "streamlined [its] process on Saturday", but "this did not make it to all agents".

Shortly before this article was published, Epic implemented this new system. Customers wishing to claim a refund can now do so by providing the invoice ID of the Epic Games Store purchase. I re-tested the process, and the automatic email now looks like this:

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from Eurogamer.net https://ift.tt/2zUrJLh

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